Shipping
FREE SHIPPING CANADA & USA ON ORDERS OVER $75
- Free Shipping offer does not apply to made on-demand items (mug, tshirt, etc.). Production time is listed on the product page and they are shipped separately.
ORDERS ARE SENT TWICE A WEEK, ON MONDAY AND THURSDAY.
This means a processing time of 1 to 3 days to add to the delivery time.
It is your responsibility to provide us with the correct shipping address when you checkout.
Canadian orders
4$ flat rate shipping. Shipping surcharges on over-sized or heavy items apply (craft kit, yarn, needle set, 20mm felt balls, etc.) VIEW OVERSIZED ITEMS.
The majority of orders are sent by Canada Post Letter Mail. No tracking available. If you want a tracking number, please select Expedited Shipping at checkout.
Regular mails are delivered within 2 business days within a city, in 3 business days within a province, and in 4 business days nationally (excluding the day of mailing).
These are the delivery time announced on the Canada Post website but allow up to two weeks for delivery if you don't choose Expedited or Xpresspost.
USA orders
7.50$ (approx. 6$usd) flat rate shipping. Shipping surcharges on over-sized or heavy items apply (craft kit, yarn, needle set, 20mm felt balls, etc.) VIEW OVERSIZED ITEMS.
Although we are in Canada, we take our orders over the border to the post office in Niagara Falls, NY 2 times a week and use USPS with tracking in the US.
There are no duty fees or taxes due on delivery.
Once your order clears US customs it will take 3 to 6 working days delivery. The whole process takes 5 to 10 business days by first class mail.
International orders
International customers may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country.
Shipping costs and delivery time will be displayed at checkout, before paying. All shipments are tracked and insured.
Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Bonjour Handmade.
Customs fees and taxes will vary. Contact your local Customs office if you have any questions or concerns about these fees.
A package returned to us due to refusal of these charges will result in Bonjour Handmade being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed. We are unable to alter our declaration. We apologize for any inconvenience.
